Privacy Policy for Physio Wellness Hub

Updated : 09.09.2024

This privacy policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by Physio Wellness Hub. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

This policy applies when you visit our clinics or our website, www.physiowellnesshub.ie. If you have any questions about any part of this policy, please contact us at info@physiowellnesshub.ie.

Collection, Use, and Storage of Personal Information

When you enrol in any of our services—Physiotherapy, Massage, or Pilates courses—during the booking and assessment process, we collect personal information such as:

• Name

• Address

• Occupation

• Email address

• Phone number

• Date of birth

• Emergency contact details

We also collect medical information related to your current health condition through medical forms filled out during your initial assessment and ongoing treatment sessions. This helps us track the progress of each session and customise your treatment plan accordingly.

These written, physical records are securely stored on our premises and are accessible only to authorised staff providing services. Additionally, we use a cloud-based patient management system for appointment bookings and client management. This system is fully compliant with the General Data Protection Regulation (GDPR).

Marketing

For marketing purposes, we may ask for your express consent to send you promotional information. If you fill out an inquiry form and consent to receive marketing materials, your details will be added to our database for newsletters and updates.

Security

To protect your personal information, we implement industry-standard precautions and best practices to ensure your data is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

Website Cookies

Our website uses cookies to improve user experience. Cookies are small text files stored by your browser on your device. These cookies help us understand how visitors interact with our website by providing information on the areas visited, time spent on the site, and any errors encountered. You can manage cookie preferences through your browser settings.

Disclosure

We may disclose your personal information if required by law.

Third-Party Services

We work with third-party providers, such as payment gateways and processors, which will collect and use your information to the extent necessary for them to perform their services. We recommend you review the privacy policies of these third-party providers to understand how they handle your data.

Data Retention

In accordance with guidelines from the Irish College of General Practitioners, we retain your medical records for a minimum of eight years from your last contact with us, or for any period prescribed by law. For children’s records, the retention period begins once they reach the age of 18.

Implications of Not Providing Data

If you do not provide the necessary personal information, we may not be able to offer or maintain our services.

Withdrawing Consent

If, after giving consent for us to contact you, you change your mind, you may withdraw your consent at any time. You can unsubscribe from marketing communications by using the Unsubscribe option in our emails or by contacting us directly at info@physiowellnesshub.ie.

Disclaimer

Physio Wellness Hub reserves the right to modify, update, or change this privacy policy at any time without prior notice. Any changes will be posted on our website immediately, and the revised policy will take effect upon posting.

Your Rights Regarding Your Personal Information

Under the GDPR, you have the following rights:

• Access to your personal information and copies of it

• Correction and updating of your information

• Objection to the use of your information for specific purposes

• Deletion or restriction of the use of your information under certain circumstances

• Obtaining a portable copy of your information

• Withdrawing consent where processing is based on consent

How to Exercise Your Rights

If you have questions or would like to exercise any of your rights under this policy, please contact us at info@physiowellnesshub.ie.

This policy ensures that Physio Wellness Hub complies with the General Data Protection Regulation (GDPR) and other applicable laws.